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Chuck Ross, President |
Chuck’s extensive experience in the property claims field has helped turn CatManDo into an industry leader in only six years. He has worked in this area of the business for over 25 years and has extensive experience in catastrophe claims. Chuck has managed hurricane, earthquake, tornado, hail and fire storm losses. He served as the National Field Manager for GEICO and was the designated property auditor for USAA. Chuck values the time spent working with large carriers but is now devoted to his dream of creating a superior, full-service, claims management business: an organization that delivers fair and fast settlements to policyholders but values insurer resources as if they were his own. |
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Ignacio Hidalgo, Vice President, Appraisal and Field Services |
Ignacio brings over 17 years of claim experience to CatManDo, much of it with the State Farm Catastrophe Team. While with State Farm he worked in catastrophe site management, in large loss mediation resolution and performed national training. Ignacio also headed up an independent adjusting firm which serviced the eastern United States. He shares Mr. Ross’s vision of creating a cutting-edge adjusting firm that sets high customer satisfaction goals and then exceeds them! |
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Steve Lugar, Executive Vice President |
CatManDo is devoted to bringing best in class technology to everything we do, and there is no one better prepared to spearhead this pursuit than Steve. He has built and managed technical organizations and programs spanning 26 years in the IT field, including 19 years with Software AG, where he was director of training and consulting. As former President of SDL Consulting, Steve’s proven ability to innovate helped to improve the technical infrastructures of numerous organizations with which he worked. While CatManDo values its people more than anything, we recognize that superior technology is the key to delivering our services efficiently, accurately and consistently. CatManDo is lucky to have Steve to head up this key aspect of our business.
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Keira Thomas, Vice President, Finance and Administration |
Ms. Thomas has over 15 years in Controller roles for both profit and not-for-profit entities. She has an MBA and holds a Professional in Human Resources (PHR) certification. Her duties are focused around optimizing efficiency within the accounting department and ensuring that accurate records are maintained and reported. Additionally, she confirms that all employees and adjusters are qualified under State guidelines and are in good standing, with excellent references. |
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Deborah Alvord, Director of TPA Services |
Ms. Alvord has 13 years experience in the property insurance industry with Bankers insurance, The Hartford, where she was the large loss adjuster for ten SE states, Poe Financial Group, as Supervisor in charge of the Special Claims Handling Unit, and AIG/Audubon where she examined in excess of a thousand personal lines and commercial MS Wind and Fair Plan claims following Hurricane Katrina. While in this position, she prepared a comparison chart of all the MS Wind policies and an explanatory memo regarding coinsurance for use by all 10 examiners. Since joining CatManDo, Ms. Alvord has been instrumental in developing and implementing efficient and effective daily claim handling procedures. She has a B.Soc.Sc Degree from Rhodes University together with the AIC and PCLA designations. Prior to accepting the position of Director of Third Party Administrative Services, Ms. Alvord was the claim manager at CatManDo, Inc. Ms. Alvord specializes in claim handling, coverage and litigation issues. |
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